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Booking Policy

Covid Precautions

  • For everyone’s safety, we ask that you keep Family and friends outside until your sparkle session is complete.

  • Our appointments will be reduced and extra time given in between sessions.  This will give the fairy more time to sanitize and disinfect all of our tools and items.

  • Note: As always, we ask you to please arrive no later than 5-10 minutes before your appointment time. 

  • As a courtesy notice, there may be some locations you may have to wait outside to practice social distancing as many of our locations are not yet operating at full capacity. 

  • If you don’t feel well, have a temperature, or have had close contact with a person known to have COVID-19, please reach out to us directly via email to reschedule as you will not be permitted inside the venue. 

We’re so very eager to sparkle you all and can’t thank you enough for your patience as we all transition through this unimaginable time. We want to thank you all so much for your continued support. We are truly grateful!


  • We will happily and gratefully still accept CA$H. Paying online when you reserve your appointment will also help the fairy have time for the necessary cleaning in between clients. Your booking fee includes convenience fees.

  • Your booking for your appointment is confirmation that you agree to come at that appointment time and date and it is reserved for you.

  • By booking an appointment with the Fairy, you agree to pay for your missed appointment(s).

  • If you do not cancel your appointment(s) on through the booking system (by your email confirmation of the client portal) more than 24 hours before your scheduled appointment time, you agree to pay for your missed appointment and no refunds will be given.

  • If you are booking an appointment for someone else under your name, you will be responsible for the missed appointments and associated cancellation fees.

  • If you are redeeming a loyalty card or using a gift card/certification, in order for you to not be charged and be able to reserve your booking, please first email the fairy at in order to receive the coupon code.

Thank you for your understanding!

Editing/Changing/Cancelling an Appointment or Late arrival

  • If you need to edit or cancel your appointment, please go the confirmation email you received with your appointment date/time and click on "manage booking" or "make changes" or you can go to your client portal and view your bookings and edit there. Only cancellations made through our booking system are recognized. Calling the event venue or using the event venue email as cancellation does not count and will not be relayed to the Fairy. If you do not immediately receive an email confirmation of your cancelled or edited appointment, please assume that it did not go through and therefore was not cancelled or edited. If you require assistance, please email for help.

  • We understand that things come up in life, such as illness or unexpected emergencies. Please reach out to us if something urgent has come up and you are unable to follow the cancellation protocol.

  • If you are 5 minutes late (or more) we will put you into the next available open slot and there will likely be a wait.

Booking for Children

  • We do require a 10 strand minimum for booking a Sparkle Session. If you have a young child, please make sure you read through the child disclaimer on the FAQS page first.

  • After you have read through the child disclaimer, then you can book one 10 strands appointment slot for 2 children (5 strands for first time applications or children under 8 years old).


  • Or book one 10 strands appointment session for one adult getting 10 strands and one young child accompanying the adult to receive 5 strands (for first time applications or children under 8 years old).



  • Please arrive early and have your colors chosen before your appointment.

  • Please arrive with hair that it brushed, (clean if possible), DRY, and WITHOUT hairspray or product is the best for us to work with. Unfortunately, Fairy Hair cannot be applied to wet hair.


Photo & Video Policies

  • It is important to please note that while we are working our Official Fairy Magic, we do not allow for any photography or videos, however would be happy to engage in a posed photo at the end of the sparkling session.

  • Any photos or videos taken must be first granted permission from the Fairy.

You confirm that you have read through the entire FAQs page.


Thank you!

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